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Privacy Policy

This Privacy Policy explains how AiirTkt (“we,” “us”) collects, uses, and shares personal information when you visit our site, call or message our team, or complete a flight-related request. It is meant to help you understand your choices; specific rights may depend on your jurisdiction and the role we play (e.g., facilitator versus airline as data controller for the booking).

Information we collect

• Contact & identity. Name, phone number, email, postal address, time zone, and preferred language.
• Trip details. Origin, destination, dates, cabin preference, frequent flyer numbers (if you provide them), and companions’ names when you book for a group.
• Payment & fraud prevention. Billing address and payment method metadata; we rely on PCI-DSS compliant processors for card numbers—we do not store full primary account numbers on our servers.
• Communications. Call and chat recordings, SMS or WhatsApp threads (with notice where required), and email correspondence to resolve your inquiry.
• Device & usage. IP address, browser type, pages viewed, referring URL, and coarse location derived from IP for security and analytics.

How we use information

We use personal data to provide quotes, complete reservations, send confirmations, respond to disruptions (e.g., schedule changes), improve our service through aggregate analytics, detect and prevent fraud, comply with legal obligations, and send promotional offers where you have opted in or where applicable law allows.

Sharing & international transfers

We share information with airlines, global distribution systems, payment processors, customer-support tools, and IT hosting providers that process data in the United States and other countries where our partners operate. We use contractual clauses and vendor reviews designed to protect personal data appropriate to the sensitivity of the service.

Cookies & similar technologies

We use cookies for session management, security, remembering preferences, and measuring campaign performance. You can control cookies through your browser; blocking essential cookies may limit site features.

Retention, security & your choices

We retain records as long as needed for legal, tax, and dispute resolution purposes—generally for the life of the booking plus a defined period unless a longer period applies. We apply technical and organizational safeguards appropriate to our role. You may request access, correction, or deletion where applicable law permits; airline-held data may require a separate request to the carrier. For privacy requests contact support@aiirtkt.com. We may update this Privacy Policy; the “last updated” date will change accordingly.

Last updated: January 2026.

Cancellation Policy

Cancellation options depend entirely on the fare rules attached to your ticket, the operating carrier’s tariff, and whether travel has already commenced. AiirTkt’s role is to interpret and execute cancellations according to those rules and the airline’s systems at the time of your request. The summary below is general guidance and does not replace your fare rule text or e-ticket record.

Before you cancel

• Have your 6-character airline record locator (PNR) or 13-digit e-ticket number, passenger names as ticketed, and original form of payment ready when you call.
• Check whether your fare is refundable, changeable with penalty, or non-changeable. Basic Economy and certain sale fares often have severe restrictions or no value after purchase.
• Partially used tickets follow different rules; round trips may reprice or forfeit return segments if outbound was flown on a restrictive fare.

Voluntary cancellations by you

If you choose not to travel, we submit the cancellation to the airline where the fare permits. Cancellation may result in a refund to the original form of payment, airline travel credit with an expiry date, a future flight voucher, or no monetary value—depending on fare class and timing. Same-day cancellation windows (e.g., 24-hour policies for U.S.-origin bookings where applicable) are governed by the airline and may not apply to all routes or fare types.

Fees & timelines

• Airline penalty. A fixed or percentage penalty may apply per passenger per direction as published by the carrier.
• Service fee. If a service fee was charged by AiirTkt for booking assistance, it may be non-refundable when applicable law and your booking terms allow.
• No-show. Failing to check in or cancel before the flight deadline typically forfeits the ticket value unless the fare allows otherwise.

Involuntary cancellations & schedule changes

If the airline cancels your flight or makes a substantial schedule change, you may be offered rebooking, refund, or credit under EU261, U.S. DOT guidance, or other local rules where they apply. Entitlements vary by region, ticketing location, and carrier policy—we will outline options when we are notified by the airline.

This policy is informational; the airline’s fare rules and conditions of carriage control. For assistance call the number on your confirmation or our main support line.

Refund Policy

When a fare rule or airline policy entitles you to a refund, AiirTkt will help submit the request to the airline and track its status. The airline—not AiirTkt—authorizes whether a refund is issued, in what amount, and to which payment method or voucher. Refunds can take longer during peak disruption periods, mergers, or system migrations at the carrier.

Types of refunds

• Full refund to original payment. Applies when a refundable fare is cancelled within allowed conditions or when the airline voids a duplicate charge.
• Partial refund. After airline penalties, fare differences, or non-refundable taxes, the net amount posts according to the airline’s calculation.
• Travel bank / voucher. Some carriers issue future flight credit instead of cash; expiry dates and transfer rules are set by the airline.

Processing timeline

Most airlines quote 7–20 business days to approve a refund internally; your bank or card issuer may require an additional 1–2 billing cycles to post credit to your statement. Miles or points redemptions may follow different timelines and be handled by the loyalty program.

Chargebacks & disputes

Initiating a payment dispute with your card issuer while a refund is pending can delay or reverse airline processing. Please contact AiirTkt first with your booking reference so we can coordinate with the carrier and avoid duplicate recoveries.

Force majeure & third parties

Weather, government travel bans, security events, or airline insolvency may limit refund options to statutory rights or insurance coverage. Travel insurance claims are filed between you and the insurer; AiirTkt can provide booking documentation upon request where available.

For refund status, email support@aiirtkt.com with your PNR and ticket number, or call our support line with your booking details at hand.